FAQS

CAN I CHANGE OR CANCEL MY ORDER?
If you have made a mistake whilst ordering, please let me know right away, I will try my best to help. Unfortunately personalised or bespoke pieces once processed, cannot be amended or cancelled
HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All Victorious jewellery is hand crafted to order. Please allow up to 7 working days to receive your order, however some pieces from the collection and bespoke orders can take up to 14 days. If you need your order by a certain date, please let me know in the notes section when ordering and I will do my best to help and confirm that it is possible via email

HOW WILL MY ORDER BE PACKAGED?

All pieces from the collection are sent inside a luxurious jewellery gift box unless otherwise stated. If you are buying jewellery as a gift, there is an option to add Gift Wrapping to your order at checkout, this consists of the jewellery box wrapped in luxurious wrapping paper, bow and gift bag.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SENT?

Once your order has been sent you will receive a notification email confirming your package is on its way

WHO DELIVERS MY PARCEL?

All orders are sent with Royal Mail using a secure signed for service. Orders are sent either First Class, Second Class or Special Delivery

HOW DO I CARE FOR MY JEWELLERY?

All Victorious jewellery has been designed and  crafted to be worn in the great outdoors, however, sterling silver is fragile and should be handled with care.

Exposure to air and the environment will naturally cause silver to tarnish over time. Tarnished silver can be cleaned with liquid soap and water then polished with a silver cloth. I do not recommend the use of silver dip and should be avoided, especially with any piece of jewellery that contains stones. Avoid contact with perfumes, lotions and household cleaning products.

If you would like your jewellery repolished, for a small fee I can restore it to its natural glory. Please note that deep scratches cannot be removed, but most surface scratches can be polished out fairly easily