I offer an exchange of my non personalised jewellery only, personalised or bespoke pieces cannot be exchanged. You are welcome exchange items up to 14 days from purchase date in original unworn condition and in all original packaging. Proof of purchase will be required. Exchanges may be made of the same value, if the exchange exceeds the original value you will be required to pay the difference. Unfortunately I am unable to offer exchanges on earrings due to hygiene regulations
Exchanges are accepted within 14 days of purchasing providing the item is in original unworn condition. Proof of purchase will be required. I advise that you send any returns via a reliable tracked and insured method of posting eg. Royal Mail Special Delivery. I can not be held responsible for any items lost in transit.
Exchanges will be returned in the original packaging unless exchanging for a different item, the cost of re sending the exchanged item will be at the customers expense
Prior to sending an item to exchange please email firstname.lastname@example.org to confirm your item is entitled to an exchange